Frequently asked questions

Licensing, updates, payments and support — answered properly.

Buying & payment

What payment methods do you accept?
Crypto (USDT on TRC20 or ERC20, TON and ETH), and cards through our payment providers. Crypto payments have no processing fee and confirm within minutes. Card payments are instant.
Do I need an account to buy?
No. Guest checkout works fully — you get a receipt page and download links tied to the email you enter. Creating an account just means your purchases stay in one dashboard, and you can re-download at any time without digging through email.
Is it a subscription?
No. Every source code project is a one-time payment. There is no renewal, no seat count and no usage cap.
What currency are prices in?
US dollars. Crypto amounts are converted at checkout using the rate configured for that asset, and the exact amount to send is shown on your payment page.
I sent the wrong crypto amount. What now?
Contact us immediately with your order number and the transaction hash. Underpayments can usually be topped up; overpayments are refunded. Wrong-network transfers are sometimes recoverable, but never guaranteed.

Downloads & updates

How fast do I get the files?
Card payments unlock the download immediately. Crypto unlocks once we confirm the transaction — usually a few minutes.
How many times can I download?
Ten downloads per purchased item by default, which is far more than anyone needs. If you hit the limit legitimately, message us and we will reset it.
Do I get updates?
Yes, free for life. When a project ships a new version, it appears in your dashboard at no extra cost. Guest buyers get an email with a fresh link.
I lost my download link.
If you have an account, everything is under Downloads in your dashboard. If you checked out as a guest, use the order lookup page with your order number and email.

Licensing

What does one purchase cover?
One commercial project that you own or operate. You can modify the code however you like, deploy it anywhere, and keep everything it earns.
Can I use it for client work?
Yes, but one licence covers one client project. If you are building for three clients, that is three licences. Agencies should contact us about a multi-project licence.
Can I resell or open-source it?
No. You cannot redistribute the source code as a product, template, course or public repository, modified or not. That is the one hard rule.
Do I need to credit ShipWeb3?
Not required. Appreciated, never demanded.

Support & custom work

What support comes with a purchase?
Setup and deployment help, plus bug fixes in the code we shipped. What is not included is building your custom features for free — that is what the custom development service is for.
How fast do you reply?
Within 24 hours, usually much sooner. Customers with an order number get priority.
Can you build something custom?
Yes. Scoping call first, designs before code, weekly demos, and you own everything at handover. Start on the Hire Me page.
Can you deploy it for me?
Yes, as a paid add-on. Message us with your project and infrastructure and we will quote it.

Refunds

Can I get a refund?
If the product is materially different from its description, the download is broken, you were charged twice, or you have not downloaded anything within 14 days — yes. Changing your mind after downloading source code is not refundable, for obvious reasons.
How long do refunds take?
We respond within 48 hours and settle approved refunds within 7 business days. Crypto refunds go back to the sending wallet in the same asset, less network fees.

Still stuck?

If your question is not here, ask it directly — I answer everything within 24 hours.